Developed e-commerce platform as the company's economic response to the COVID-19 Pandemic.
IT Consultant | Nutravitals International Corp.
Researched and canvassed software vendors for IT needs.
Provided and maintained website for main company and its affiliates.
Provided and maintained e-mail network for main company and its affiliates.
Director of Administrative Operations | Red Core IT Solutions, Inc.
Directed and facilitated teams and business processes involving administrative and operational functions in the company; reported directly to the CEO, President, and Vice President.
Chaired the annual corporate strategic planning initiatives since 2015 and helped manage an over 200% expansion in 2018.
Presented the company’s state of affairs to all employees during townhall every quarter.
Managed software development and other professional IT service operations of dozens of projects.
Substantially increased productivity by optimizing recruitment, orientation, training, allocation, project management, attendance management, and employee engagement.
Wrote and reviewed professional service contracts, project proposals, and other documents for clients and prospects in both private and public sectors.
Occasionally acted as emergency Business Analyst or Project Manager for large or critical projects, or for risk mitigation and damage control purposes.
Led an ad hoc team in the design and development of an Automated Election System and presented it to the DICT and on GNN TV as a potential alternative to the system used by the COMELEC for Philippine national elections.
Handled business development, particularly pre-engagement and post-engagement activities with clients.
R&D Manager | Red Core IT Solutions, Inc.
Created an internal employee portal using Google Suite, which included features like leave filing, overtime filing, team attendance tracking, daily task tracking, employee utilization monitoring, project allocation monitoring, team-based forums, conference room reservations, a company calendar, an employee directory, an online learning center, and many more.
Acted as Project Manager for the Software Development Life Cycle of a Shipping Voyage Analysis Application, a Gas Station Approval & Construction Monitoring Tool, an Events & Conferencing Application, an Operator Licensing Application for Online Casinos, a Publisher’s Supply Chain Management Application, a Sales Leads Management System, a Point of Sale System with Product Tiering, and various ERP system projects.
Attended IT-meetups to share knowledge and experience with others in the industry, as well as bring home new learnings for the benefit of the company and its adoption of Agile, Scrum, Lean, Kanban, and TDD principles.
Conducted employee training in Microsoft Excel, Visual Basic for Applications (VBA), and Database Management with Structured Query Language (SQL).
Marketing Associate | Red Core IT Solutions, Inc.
Designed the company website and other collateral such as (but not limited to) market sheets, graphics, business cards, company IDs etc.)
Authored the company profile, core values, service categorization write-ups, and various other collateral including brochures and market sheets; designated as the company’s content editor.
Created the corporate AVP and supervised the redesign of the company website.
Assisted another Marketing Associate in the planning and execution of social media strategies.
Reports Analyst/Developer | Red Core IT Solutions, Inc.
Designed the UI for multiple software development projects of the company.
Built a KPI report automation tool for use in the Retailer Recognition program of the Shell Group.
Developed a five-year HR Targets & Resources projection tool using Visual Basic for Applications.
Managed the development of a web-based MRP application for the garments industry.
Created a Ticket Management Tool for internal use.
Business Support Consultant | Shell Global
Developed a new business model that replaced the retail agreement between Shell companies and all company-owned dealers, which enabled country managers to push down financial control mechanisms in a matter of days rather than months, helping save a total of ₱16.6M in costs in the Philippines on its first year of use. The business model is currently being adopted by Central East European markets.
Optimized retail business processes, particularly in contract planning, quarterly performance reviews, and profitability analyses of dealers in the Philippines.
Supported the web application used to create business plans for retailers in 20 operating countries. • Constructed specialized reports using data from the application that can provide much deeper business insight than the existing standard reports. • Provided Level 2 Support by monitoring key incidents raised by the global market, conducting preliminary analyses, coordinating with the right service groups for resolution, and ensuring business continuity during upgrades, downtimes, or when other service levels are unable to resolve issues.
Acted as knowledge focal point and assisted in most stages of the retailer business planning cycle, providing workarounds when their own system or process becomes a blocker.
Performed application testing, market deployment, user training, technical and non-technical knowledge transfer, service management, alternative process development, data cleansing and reconciliation, application troubleshooting, acceptance testing of application enhancements, etc.
Reported to the Global Retail Channels Enablement Manager, trained regional Channel Offer Managers, and instructed the Support Operations Management teams in India and Malaysia.
Sales Coordinator | Armada Resources & Marketing Solutions
Coordinated sales operations for Globe Broadband, Sky Broadband, and Wi-Tribe services.
Built and maintained a macro-enabled spreadsheet system that automated a weekly payroll and sales processing, dramatically reducing human error and illicit activities by sales agents.
Occasionally assisted with recruitment, training, and accounting.
Retail Telephony Collections Unit | HSBC Electronic Data Processing, Inc.
Performed inbound and outbound telephony collections for delinquent or dormant account holders in the UK.
Negotiated with account holders for suitable payment arrangements and handled various concerns regarding bank charges, complaints, disputes, benefits, direct debits, standing orders, cheques, debit cards, and debt management companies to come up with solutions to debt problems using account management techniques.
Encoder | Hanesbrands Inc.
Encoded Hanesbrands product information into SAP master lists, created error reports, performed basic data cleansing, and taught colleagues how to accelerate work using Microsoft Excel macros.
Intern | Pilipinas Shell Petroleum Corporation
Performed sales operations for CRT Fleet Card such as prospecting, telemarketing, requirements gathering, preliminary credit assessment, account management, and handling of customer concerns.